Terms and Conditions
Full payment is required at time of booking.
Any tours cancelled by the passengers within 14 days of the departure of the tour will incur 100% cancellation fees.
Should a passenger fail to join a tour on the day of the tour 100% cancellation fees will apply.
New bookings that are made and travel within our cancellation policy tiers are also subject to the applicable cancellation fee.
Changing or amending booking travel dates within our cancellation period is regarded as a cancellation, and the applicable cancellation fee will apply.
We reserve the right to change tour inclusions due to unforeseen circumstances when necessary. When booking a tour each person accepts that they must take responsibility for their own actions to ensure their safety. Passengers may not hold Aata Orn Tours or their staff responsible for any injury, loss or damage that may arise to themselves or their possessions either directly or indirectly. Any personal property left in a coach whilst on tour is left entirely at the risk of the owner.
Aata Orn reserves the right to refuse to carry anyone, if they are considered unable or require services and facilities that Aata Orn Tours cannot guarantee or provide as part of the passengers safety. Passengers agree that they will not hold Aata Orn Tours responsible for any decision made by us, to refuse to carry any passengers and that this decision does not involve any form of discrimination.
Regrettably motorized scooters are unable to be carried on Aata Orn Tour Coaches.
Any dietary requests, special meal requirements including allergies or any other special requests must be provided at time of booking. Aata Orn Tours will endeavour to ensure all dietary requests are catered for, however due to the remoteness of Norfolk Island these cannot be guaranteed.
Aata Orn Tours may refuse to carry or terminate any passengers who affect the enjoyment of others with their behaviour. Aata Orn Tours do not accept abusive behaviour. When passengers make a booking they accept responsibility for the proper conduct of all members of their travelling party
Pandemic/Epidemic Policy
We have the below options to provide certainty as part of our Pandemic/Epidemic flexibility policy.
If a reservation is affected by Government border closure on the day of departure or during a border closure period prevent the guest from travelling, we may consider either of the following,
- Changing the effected dates without penalty subject to availability with payments held in credit to apply against the amended booking date.
- Hold the reservation in credit to rebook at another suitable date, subject to availability.
NB: Credits are non-transferable and name changes are not permitted.
NB: Pandemic/Epidemic affected date changes and bookings held in credit must be rebooked with new travel dates no later than 60 days after the original arrival date, and new travel dates must be completed no later than 12 months after the original arrival date.
We strongly recommend Travel Insurance be purchased at time of booking.
