Frequently Asked Questions

All prices are in Australian Dollars and are subject to change without notice.

We reserve the right to change tour inclusions due to unforeseen circumstances when necessary.

When booking a tour, each person accepts that they must take responsibility for their own actions to ensure their safety.  Whilst Aata Orn Tours and its employees will discharge their obligations to the best of their ability, passengers will not hold Aata Orn Tours or their Staff responsible for any injury, loss or damage that may arise to themselves or their possessions, arising directly or indirectly from the provision by Aata Orn Tours and their staff of a tour and any associated activities.

Due to the configuration of our coaches, we are unable to carry motorised wheelchairs on our tours. Based on tour loadings we may be able to take wheelie walkers and or collapsible non-motorised wheelchairs.  Please advise reservations at time of booking of your requirements.

Any dietary requests, special meal requirements including allergies or any other special requests, must be provided at time of booking.  Aata Orn Tours will endeavour to ensure all dietary requests are catered for, however due to the remoteness of Norfolk Island these cannot be guaranteed.

For bookings made on-line, full payment is required at time of booking.

Any tours cancelled within 24 hours of departure of the tour will incur 100% cancellation fees.  If a passenger fails to join a tour on the day of departure, this will be classed as a no-show and 100% cancellation fees will apply.

We are able to offer private and personalize touring.  Please contact our Reservations Department directly on res@aataorntours.com, who will be able to assist you with your requirements.

Currency

The currency used on Island is the Australian Dollar

Entry Requirements

Australian Citizens are able to travel with a photographic ID, however a passport is preferred.  Visitors from other countries require a valid passport and in some cases may require a visa.

Customs & Bio Security

Norfolk Island is home to a unique ecosystem and we do all we can to preserve this.  Upon arrival to the Island, you will proceed through Customs and Bio Security.  The importation of unprocessed foods, weapons and drugs are strictly monitored and controlled.

Time Zone

Norfolk Island is on NFT (UTC+11:00) and shifts to NFDT (UTC+12:00) during Daylight Saving time from the first Sunday in October to the first Sunday in April.

Calling Code

The international dialling code for Norfolk Island is +6723

Climate
Norfolk Island has the perfect sub-tropical climate. In winter the temperature very rarely falls below 10 degrees and in Summer is rarely above 20 degrees.  With the beautiful Pacific Ocean all around us, this ensures that there is a sea breeze on most days.

Getting Around the Island

Norfolk Island has no public transport and is quite hilly, so a hire car is a must.  All you need is a valid Australian or New Zealand open licence.  Most road rules are the same as Australia, cows have right of way on our roads, and we wave to all on coming vehicles.  The Speed limit outside Burnt Pine is 50km/h, 40km/h inside Burnt Pine and 30km/h in the school zone and on the Kingston foreshore.  There is a private taxi on the Island which can be prebooked.

Keeping in Touch

Although Australian and New Zealand mobile phones do not work on the Island, it is simple and easy to keep in touch with family and friends.  Norfolk Telecom have a tourist sim available from from Customer Care which includes data, and many clubs have free wifi.

Language

Whilst the predominant language is English, you will hear many Islanders speaking Norf’k.  This is a mixture of Old English and Tahitian and is taught in our schools today.  Why not consider taking a language class to find out more about this fascinating language.

Banks

Our currency is the Australian Dollar and the Commonwealth Bank is located in the heart of Burnt Pine in Taylors Road.  The bank also has full ATM facilities.  Most retailers accept Mastercard and Visa, and have Eftpos facilites.  Remember to keep some cash for the Farmers Markets on Saturday and the Arts & Craft Markets on Sunday.

Swimming Beaches

Emily Bay and Slaughter Bay are the two safest swimming beaches on the Island, as they are protected by the reef.  They are also the perfect locations for snorkelling.  Even in winter the water temperature rarely drops below 18 degrees.